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Privacy Policy

Last Updated: March 9, 2026

1. Introduction

Fervae (“we,” “us,” or “our”) operates the web application available at fervae.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Information from Google Sign-In

When you create an account using Google Sign-In, we receive the following information from your Google account:

  • Your name
  • Your email address
  • Your profile picture

We do not receive or store your Google account password. Authentication is handled entirely through Google’s OAuth 2.0 protocol.

2.2 Information from Connected Social Media Platforms

When you connect third-party social media platforms (such as Instagram, TikTok, YouTube, or LinkedIn) to the Service, we receive and store:

  • Authentication tokens (OAuth tokens) that allow the Service to interact with your accounts on those platforms
  • Profile information from those platforms (such as account name and profile data) as necessary to provide the Service
  • Analytics and engagement data from your posts on those platforms

We do not store your passwords for any connected platform. Access is managed through secure authentication tokens provided by each platform.

2.3 Content You Create

When you use the Service, we store the content you create, including:

  • Drafts, posts, and scheduled content
  • Sources, citations, and links you add through the Source Verify and Citations features
  • Notes, templates, and workflow data from the Content Pipeline
  • Brand Kit assets you upload (logos, color palettes, font preferences)
  • Business tracking data you enter (invoicing records, sponsorship details, revenue figures)

2.4 Usage Information

We collect limited technical information necessary to operate and maintain the Service:

  • Log data such as your IP address, browser type, and access times
  • Device information such as operating system and screen resolution
  • General usage patterns within the Service (features used, pages visited)

We do not use third-party analytics or tracking services such as Google Analytics. We do not use tracking cookies for advertising purposes.

2.5 Information We Do Not Collect

We want to be transparent about what we do not collect:

  • We do not collect payment card numbers or bank account information directly. Payment processing for paid plans is handled entirely by our third-party payment processor (see Section 5).
  • We do not collect biometric data.
  • We do not collect precise geolocation data.
  • We do not knowingly collect personal information from children under 13 (see Section 9).

3. How We Use Your Information

3.1 Providing the Service

  • To create and manage your account
  • To authenticate you when you sign in
  • To connect and interact with your third-party social media accounts
  • To store and manage your content, drafts, schedules, and workflow data
  • To provide source verification, citation generation, and AI-powered content features
  • To display analytics and performance data for your connected platforms
  • To provide business tracking and management tools

3.2 AI-Powered Features

The Service includes AI-powered features that assist with content creation, such as generating post summaries, drafting suggestions, and content improvements. When you use these features:

  • Your content inputs (such as a draft or topic) are sent to our AI service provider to generate the requested output.
  • AI processing is performed solely to provide the in-product feature you requested.
  • We do not use your personal data or User Content to train AI models.
  • AI-generated outputs are returned to you within the Service and are treated as your User Content.

3.3 Improving the Service

  • To understand how the Service is used and identify areas for improvement
  • To diagnose technical issues and maintain the security of the Service
  • To develop new features and functionality

3.4 Communication

  • To send you important notices about the Service (such as changes to these terms, security alerts, or account-related communications)
  • To respond to your inquiries and support requests

We do not send marketing emails unless you have opted in to receive them, and you may opt out at any time.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:

4.1 Third-Party Social Media Platforms

When you publish or schedule content through the Service, your content is transmitted to the third-party platforms you have connected. This sharing is initiated by you and governed by the privacy policies of those platforms.

4.2 Service Providers

We use a limited number of third-party service providers to help us operate the Service:

  • Vercel — hosting and infrastructure
  • Google — authentication (Google Sign-In / OAuth)
  • AI service provider — processing AI-powered content features (content inputs are sent for processing only; they are not used for model training)
  • Payment processor — processing subscription payments for paid plans

These service providers have access to your information only to the extent necessary to perform their functions and are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to:

  • Comply with a legal obligation, court order, or legal process
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public

4.4 Business Transfers

If Fervae is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Payment Processing

Payments for paid subscription plans are processed by our third-party payment processor. When you subscribe to a paid plan:

  • Your payment information (such as credit card number) is collected and processed directly by the payment processor.
  • We do not receive, access, or store your full payment card details.
  • We may receive limited transaction information (such as the last four digits of your card, transaction amount, and billing status) for account management purposes.
  • The payment processor’s use of your information is governed by their own privacy policy.

6. Data Storage and Security

6.1 Storage

Your data is stored on servers managed by Vercel and associated infrastructure providers. Data may be stored and processed in the United States or other countries where our service providers maintain facilities.

6.2 Security Measures

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using HTTPS/TLS
  • Secure authentication through Google OAuth 2.0
  • Encrypted storage of third-party platform access tokens
  • Access controls limiting who can access user data within our organization

6.3 No Absolute Security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

  • Account information is retained until you delete your account.
  • User Content (drafts, posts, citations, business data) is retained until you delete it or your account.
  • Authentication tokens for connected platforms are retained until you disconnect the platform or delete your account.
  • Log and usage data is retained for a reasonable period for operational and security purposes, typically no longer than 12 months.

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain it for a longer period.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. You may also request that we export your User Content in a commonly used format.

8.2 Correction

You have the right to request correction of inaccurate personal information we hold about you.

8.3 Deletion

You have the right to request deletion of your account and personal information. You can initiate this by contacting us at the email address below. We will process deletion requests within 30 days.

8.4 Disconnecting Platforms

You may disconnect any third-party social media platform from the Service at any time. When you disconnect a platform, we will delete the associated authentication tokens.

8.5 Opt-Out of Communications

You may opt out of non-essential communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.

8.6 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information in Section 12.

8.7 European Economic Area (EEA) Residents

If you are located in the EEA, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Our legal basis for processing your information is your consent (provided through account creation and use of the Service) and our legitimate interest in operating and improving the Service. To exercise your rights, contact us using the information in Section 12.

9. Children’s Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at the email address below. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.

Users between the ages of 13 and 18 may use the Service with the consent of a parent or legal guardian.

10. Cookies and Similar Technologies

10.1 Essential Cookies

We use only essential cookies that are strictly necessary for the operation of the Service, such as authentication session cookies that keep you signed in. These cookies do not track you across other websites.

10.2 No Advertising or Tracking Cookies

We do not use advertising cookies, tracking pixels, or similar technologies. We do not participate in ad networks or serve targeted advertising. We do not share cookie data with third parties for advertising purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on the Site and updating the “Last Updated” date at the top of this page. We may also notify you by email for significant changes.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the changes, you must stop using the Service and may request deletion of your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fervae
Email: hello@fervae.com

We will respond to all privacy-related inquiries within 30 days.