Engage: Tracking and Responding to Comments
How to monitor engagement and reply to your audience across platforms.
The Engage Section
Engage pulls in comments, replies, reposts, likes, and follows from your connected accounts into one place. No more switching between apps.
Viewing Engagement
Switch between two views:
- Engagement-centric — A chronological list of all interactions
- Post-centric — Browse by post, then see its replies
Filtering
Filter by engagement type (likes, replies, reposts, follows), by account, by brand, or by audience category (Curious, Skeptical, Supportive, etc.).
Replying
Reply directly from Fervae without leaving the app. The reply composer supports text and GIFs. You can also like, repost, or quote-reply to interactions.
Coaching Mode
Toggle on training mode to see communication coaching prompts alongside each engagement. These prompts are based on the communication frameworks from the Train section and help you craft more effective responses.
Categories
Engagement is automatically categorized by audience type: Curious, Skeptical, Supportive, Hostile, Misinformation, or Off-topic. You can reclassify any interaction if the category doesn't fit.