Terms of Service

Last Updated: April 1, 2026

1. Agreement to Terms

By accessing or using Fervae (the “Service”), available at fervae.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

The Service is operated by Fervae LLC (“we,” “us,” or “our”). These Terms constitute a legally binding agreement between you and Fervae LLC.

2. Description of the Service

Fervae is a web-based social media management and content creation platform designed for knowledge sharers, including scientists, educators, researchers, creators, and professionals. The Service provides tools for content planning, drafting, scheduling, publishing to third-party social media platforms, source verification, citation generation, AI-powered communication coaching, analytics, and business management. The Service also includes a merchandise store where you may purchase physical goods (see Section 10). We may modify, update, or discontinue features of the Service at any time. For material changes to features available on paid plans, we will provide at least 14 days’ advance notice via email or in-app notification.

3. Eligibility

You must be at least 13 years of age to use the Service. By using the Service, you represent and warrant that you are at least 13 years old. If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Service with the consent of a parent or legal guardian who agrees to be bound by these Terms.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. We do not independently verify the age of users or parental consent. If you are a parent or guardian and believe your child under 18 has created an account without your consent, contact us at legal@fervae.com and we will promptly disable the account.

4. Account Registration and Security

4.1 Creating an Account

To use certain features of the Service, you must create an account by signing in through our authentication provider (WorkOS AuthKit), which supports Google Sign-In and email-based authentication. By doing so, you authorize us to access certain information as described in our Privacy Policy.

4.2 Account Responsibility

You are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Accuracy

You agree that all information you provide through Google Sign-In or otherwise is accurate and current. You may not impersonate any person or entity or misrepresent your affiliation with any person or entity. If you believe another user is impersonating you or another person, report it to legal@fervae.com. We will investigate reported impersonation claims and may suspend or terminate the offending account.

5. Acceptable Use

5.1 You Agree Not To:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Share, publish, or distribute content that is defamatory, obscene, abusive, harassing, threatening, or that promotes violence or discrimination.
• Intentionally spread misinformation, fabricated research, or falsified sources through the Service’s content tools.
• Misuse the Source Verify or Citations features to create a false appearance of credibility for unverified claims.
• Attempt to gain unauthorized access to the Service, other users’ accounts, or any systems or networks connected to the Service.
• Use the Service to send spam, unsolicited messages, or bulk communications through connected platforms.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use automated scripts, bots, or scraping tools to access the Service without our prior written consent.
• Interfere with or disrupt the Service, its servers, or networks connected to the Service.
• Resell, sublicense, or commercially exploit the Service or any portion of it.

5.2 Enforcement

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these Terms, including suspending or terminating their account and reporting them to law enforcement authorities.

6. Content

6.1 Your Content

You retain all ownership rights to the content you create, upload, or publish through the Service (“User Content”). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to store, display, and process your User Content solely for the purpose of providing and improving the Service.

This license terminates when you delete your User Content or close your account, at which point we will cease using your content for all purposes except where we are required by law to retain it or where removal from third-party platform caches is outside our control. Deletion of your account does not revoke any publications you made to third-party platforms through the Service; those are governed by each platform’s own policies.

6.2 Content Responsibility

You are solely responsible for your User Content and the consequences of publishing it through the Service. You represent and warrant that you own or have the necessary rights, licenses, and permissions to use and authorize us to use your User Content as described in these Terms.

6.3 Content Removal

We reserve the right, but are not obligated, to remove or disable access to any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. If we remove or disable access to your User Content, we will make reasonable efforts to notify you at the email address associated with your account and provide a brief explanation. If you believe your content was removed in error, you may contact legal@fervae.com within 14 days to request a review. This review process does not apply to content removed due to illegal activity or imminent harm. We are not responsible for monitoring all User Content, and we make no guarantees about the accuracy, integrity, or quality of any User Content.

7. Third-Party Platform Connections

7.1 Connected Platforms

The Service allows you to connect third-party social media platforms (such as Bluesky, Instagram, Threads, Facebook, TikTok, and YouTube) for the purpose of scheduling and publishing content. When you connect a third-party platform, you authorize us to access your account on that platform to the extent necessary to provide the Service.

7.2 Third-Party Terms

Your use of third-party platforms is governed by their respective terms of service and privacy policies. We are not responsible for the practices, content, or availability of any third-party platform. You agree to comply with the terms of service of each platform you connect through the Service.

7.3 Platform Changes

Third-party platforms may change their APIs, terms, or policies at any time, which may affect the functionality of the Service. We are not liable for any loss of functionality resulting from changes made by third-party platforms.

8. Source Verification and Citations

8.1 Tools, Not Guarantees

The Source Verify and Citations features are tools designed to assist you in verifying claims and generating citations. These tools are provided for convenience and do not constitute a guarantee of accuracy, completeness, or validity of any source, citation, or claim.

8.2 User Responsibility

You are solely responsible for verifying the accuracy and appropriateness of all sources and citations before publishing content. We are not liable for any errors, omissions, or consequences resulting from reliance on the Source Verify or Citations features.

8.3 AI Features

The Service includes AI-powered features such as communication coaching and content evaluation. These features provide general suggestions only and do not constitute professional advice of any kind, including but not limited to legal, financial, career, public relations, or communications advice. You are solely responsible for evaluating and deciding whether to act on any AI-generated suggestions. We are not liable for any consequences resulting from your reliance on AI-generated content or recommendations.

9. Subscription Plans and Billing

9.1 Plans

The Service offers Free, Pro, and Team subscription plans as described on the Site. Features, pricing, and plan details are subject to change. We will provide notice of material changes to pricing for existing subscribers. Price changes for existing subscribers take effect at the start of your next billing cycle following the notice period. Your current billing period will not be affected by price changes announced during that period.

9.2 Billing

Paid subscriptions are billed on a monthly or annual basis as selected by you. No credit card is required for the Free plan. Payment is processed through Stripe, our third-party payment processor. You agree to provide accurate and complete billing information. If a billing discrepancy occurs between the price displayed at the time of subscription and the amount charged, you may notify us at hello@fervae.com within 7 days and we will either honor the displayed price or issue a full refund for the difference.

9.3 Launch Pricing

Subscribers who enroll in a paid plan before July 1, 2026 (“Launch Pricing Period”) will retain the pricing rate in effect at the time of their enrollment for as long as their subscription remains continuously active. If a subscription is cancelled and later reactivated, the then-current pricing will apply. We reserve the right to modify launch pricing terms with 30 days’ written notice to affected subscribers.

9.4 Cancellation and Refunds

You may cancel your subscription at any time. Upon cancellation, you will receive a pro-rated refund for the unused portion of your current billing period, and your account will revert to the Free plan. Pro-rated refunds are calculated based on the number of unused days remaining. Refund requests and cancellations can be managed through the Service or by contacting hello@fervae.com. For full details, see our Refund Policy.

9.6 Promotional Codes

Promotional codes are subject to their stated terms, including expiration dates and eligibility requirements. It is your responsibility to verify that a promotional code has been applied before completing checkout. If you believe a valid promotional code was not applied, contact hello@fervae.com within 7 calendar days of the charge. We will verify the code’s validity and, if confirmed, apply the discount or issue a credit. We are not responsible for codes that are expired, mistyped, or ineligible.

9.7 Tax-Exempt Purchases

If you are tax-exempt (for example, a qualifying university or research institution), you must provide a valid tax exemption certificate to hello@fervae.com before placing your order. We cannot retroactively remove sales tax from completed transactions.

9.8 Chargebacks

If you have a billing concern, please contact hello@fervae.com before initiating a chargeback with your financial institution. Filing a chargeback without first attempting to resolve the issue with us may result in suspension of your account pending resolution of the dispute. We reserve the right to dispute chargebacks that we believe are filed without merit.

9.9 Free Features

Source verification tools are available on all plans, including the Free plan, and will not be placed behind a paywall.

10. Merchandise and Physical Goods

10.1 Made-to-Order Products

The Service includes an online merchandise store where you may purchase physical goods such as apparel and accessories. All merchandise is produced on demand by our third-party fulfillment partner. Items are manufactured only after your order is placed and are not pre-stocked.

10.2 All Sales Final

Because all merchandise is made-to-order, all sales are final. Orders are immediately submitted for fulfillment upon payment and cannot be cancelled, returned, or exchanged.

10.3 Defective or Damaged Items

If your item arrives defective, misprinted, or damaged during shipping, you may contact us at hello@fervae.com within 14 calendar days of delivery. Please include your order number and photos showing the defect or damage. Upon verification, we will arrange a replacement at no additional cost to you, including shipping. Defect claims submitted after 14 days will be evaluated at our sole discretion.

10.4 Pricing, Taxes, and Payment

Merchandise prices are displayed on the Site and may change without prior notice. Prices do not include shipping fees or applicable sales tax. Sales tax is calculated and applied at checkout based on your shipping address and applicable state and local tax laws. You are responsible for paying all taxes shown at checkout. Payment for merchandise is processed by Stripe. By placing an order, you agree to pay the total amount shown at checkout, including applicable shipping fees and taxes.

10.5 Shipping and Delivery

Merchandise is currently available for shipping within the United States, including all 50 states, Washington D.C., and U.S. territories. Orders with shipping addresses outside the United States will not be accepted. Merchandise is fulfilled and shipped by our third-party fulfillment partner. Estimated delivery times are provided as a courtesy and are not guaranteed. Risk of loss and title for merchandise pass to you upon delivery to the shipping carrier. We are not liable for delays, damage, or loss caused by the shipping carrier after handoff. You are responsible for providing an accurate shipping address. We are not responsible for orders shipped to an incorrect address provided by you. For full details on shipping options and timelines, see our Shipping Policy.

10.6 Order Confirmation and Contract Formation

Your placement of an order constitutes an offer to purchase. A binding purchase contract is formed when your payment is successfully processed. We will send an order confirmation email to the address associated with your account; non-receipt of this email does not affect the validity of the purchase contract, and it is your responsibility to ensure that emails from fervae.com are not filtered as spam. We reserve the right to decline or cancel any order before production begins, including orders that appear fraudulent, contain errors in pricing or product information, or exceed reasonable purchase quantities. If we cancel your order after payment has been processed, you will receive a full refund.

10.7 Order Limits and Fraud Prevention

Resale or redistribution of Fervae merchandise is prohibited without our prior written consent. We reserve the right to limit the quantity of items purchased per order or per customer. We may cancel or refuse any order that we reasonably believe to be placed by resellers, bots, or through other fraudulent means. We also reserve the right to refuse service to any customer at our sole discretion.

10.8 Product Descriptions and Accuracy

We make reasonable efforts to display product colors and details accurately. However, because merchandise is produced using print-on-demand processes, actual colors may vary slightly from what you see on screen due to differences in monitors, print processes, and materials. Product descriptions, including material composition, are provided by our fulfillment partner and are approximate; slight variations in materials, fabric weight, or composition may occur between production batches. Sizing is approximate; refer to the size charts provided on each product page. Size chart measurements may vary by up to one inch from stated dimensions due to production tolerances. Minor variations in print placement, color, sizing, and materials are inherent to on-demand production and are not considered defects.

10.9 Merchandise Intellectual Property

All designs, artwork, logos, and graphics featured on merchandise are the intellectual property of Fervae LLC. Purchasing merchandise does not grant you any license to reproduce, modify, distribute, or create derivative works from any design or artwork. Unauthorized reproduction of merchandise designs is prohibited.

11. Intellectual Property

11.1 Our Intellectual Property

The Service, including its design, features, code, graphics, logos, trademarks, and content (excluding User Content), is owned by Fervae LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Service without our prior written consent.

11.2 Feedback

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate that Feedback into the Service without any obligation to you.

12. Disclaimers

12.1 “As Is” Service

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

12.2 No Guarantees

We do not guarantee that the Service will be uninterrupted, secure, error-free, or free of harmful components. We do not guarantee any specific results from using the Service, including audience growth, engagement, or revenue.

12.3 Physical Goods

Merchandise and other physical goods sold through the Service are provided without any express or implied warranty, including but not limited to implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by applicable law. Our sole obligation for defective or damaged merchandise is the replacement remedy described in Section 10.3. Some states do not allow the exclusion of implied warranties, so this exclusion may not apply to you. In such states, implied warranties are limited to the shortest period permitted by law.

13. Limitation of Liability

To the fullest extent permitted by law, Fervae LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of the Service, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.

14. Indemnification

You agree to indemnify, defend, and hold harmless Fervae LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your User Content, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

15.1 By You

You may terminate your account at any time by contacting us or using the account deletion feature in the Service.

15.2 By Us

We may suspend or terminate your access to the Service at any time, with or without cause. For users on paid plans terminated for cause (including violation of these Terms), we will provide at least 7 days’ written notice and an opportunity to cure the violation before termination takes effect, unless the cause involves illegal activity, fraud, abuse of the Service, or a risk of harm to other users, in which case termination may be immediate without notice. If we suspend (rather than terminate) a paid account for investigation of a potential Terms violation, we will notify you within 24 hours of the suspension with the reason. Billing will be paused during any suspension that exceeds 7 consecutive days. If the investigation determines no violation occurred, your account will be restored and any missed service time credited. Accounts on the Free plan and accounts inactive for more than 12 consecutive months may be terminated without prior notice.

15.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and User Content after termination, subject to any legal obligations to retain data. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to Sections 6.1, 10, 11, 12, 13, 14, 17, 18.5, 18.6, and 18.7 of these Terms.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email and by posting the updated Terms on the Site, updating the “Last Updated” date. Material changes will take effect no sooner than 30 days after notification, giving you time to review and, if you do not agree, to close your account before the new Terms take effect. For non-material changes (such as corrections or clarifications), the updated Terms take effect immediately upon posting, and your continued use of the Service constitutes acceptance.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

17.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, which are available at adr.org. Fervae will pay all AAA filing, administration, and arbitrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous. The arbitration may be conducted by telephone, video conference, or written submission at the consumer’s election; in-person hearings, if required, shall take place in the State of Delaware or a location mutually agreed upon. Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

17.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This class action waiver does not apply to users located in the European Economic Area or the United Kingdom, where such waivers may be unenforceable under applicable consumer protection law.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Data Processing Addendum, Refund Policy, and Shipping Policy (collectively, the “Agreement”), constitute the entire agreement between you and Fervae LLC regarding the Service and supersede all prior agreements and understandings. In the event of a conflict between documents, the order of precedence is: (1) the Data Processing Addendum (for data protection matters), (2) these Terms of Service, (3) all other policies.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18.5 Force Majeure

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet or telecommunications failures, cyberattacks, or other events outside a party’s reasonable control (“Force Majeure Events”). The affected party must notify the other party promptly and resume performance as soon as reasonably practicable.

18.6 Notices

Legal notices to Fervae LLC must be sent by email to legal@fervae.com with “Legal Notice” in the subject line. We will send notices to you at the email address associated with your account. Notices sent by email are deemed received on the next business day after sending.

18.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Fervae LLC and do not create any rights in any third party.

19. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Fervae LLC
Email: legal@fervae.com