Platform Connection Issues
What to do when a social account won't connect or stops working.
My account won't connect
When you click "Connect" for a platform, you're taken to that platform's website to grant permission. If it's not working, check the following:
- Are you logged into the right account? If you have multiple accounts on that platform (personal and professional, for example), make sure you're logged into the one you want to connect.
- Did you approve all permissions? Some platforms ask you to approve several permissions. If you skip or deny any, the connection might fail.
- Try again from scratch. Go to Settings → Brands & Accounts, disconnect the account if it shows up, and try connecting again.
- Clear your browser's cookies for that platform and try again. Sometimes old login sessions cause conflicts.
My account was connected but stopped working
Social platforms sometimes expire the permission you granted. This often happens after you:
- Change your password on that platform.
- Turn on two-factor authentication.
- Revoke app permissions in your platform settings.
To fix it, go to Settings → Brands & Accounts and click Reconnect next to the account. You'll go through the authorization process again.
Instagram and Facebook specific issues
- Your Instagram must be a Professional account (Business or Creator). You can switch this for free in Instagram's settings under "Account type."
- Your Instagram must be linked to a Facebook Page. Even if you don't post on Facebook, Meta requires this connection for third-party apps like Fervae.
- When connecting, make sure you grant Fervae permission to access both your Instagram account and the linked Facebook Page.
Still stuck?
Email us at support@fervae.com and include which platform you're trying to connect and any error message you see. We'll help you get it sorted.